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THE SERIOUS STUFF.
SIMPLE AND EASY.
Smart Hostels Terms and Conditions
Stay Conditions
· Guest are required to show a valid photo ID (passport, drivers’ license etc.) upon check-in to the hostel. We do not accept the following as valid forms of ID including Industry ID cards, company security cards, travel cards, debit or credit, or student ID.
· All our hostels use ‘Bunk Bed’ which may be inconvenient for the physically challenged and older guests who have low mobility. If a lower Bunk is required due to disability, we require advance notice of at least 7 days to ensure a bed can be reserved.
· The hostel operates a 14-night maximum stay policy, after which returning guests are free to rebook after a 6-week period.
· Rooms are to be kept in a clean and tidy state. Medium sized locker will be provider inside the room for no additional cost.
We recommend a maximum of 1 travel backpack and 1 Standard Luggage; if a guest’s luggage is overly sized, you will be asked to move it to a separate luggage room at a cost of £1.00 per night.
· Age Policy: Guests aged 16 or over are free to place bookings in our shared dormitories. Guests aged 15 or younger are unable to use the shared dorms and must book in a private dorm or room.
Check-in and Check-out
· Rooms/Dorms are available to check-in from 14:00 on the day of arrival; however, if arriving earlier you are welcome to drop of luggage in the morning of your arrival at the hostel where it will be store until your return to check-in.
· Check-out is before 10:00am on the day of departure. Luggage storage is available after checkout up until midnight; there is an additional charge of £3.00 per item for this service.
· In case of No-Show, the hostel will cancel the booking after 04:00 am the following day unless the hostel is contacted beforehand. If you arrive a day late without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges.
· Penalty charge or expulsion from the hostel may result from the following activities:
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Lost Key Card: You will be required to pay a replacement charge of £5.00 for each key card lost during your stay, please keep it on your person always.
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Anti-social Behavior: The hostels have a zero tolerance to in-house fighting or harassment with guests being asked to leave once a compliment has been received and verified by staff.
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Poor Hygiene: Guests with low standards will be asked to improve the situation, after which guests will be asked to leave the property if no improvement have been made.
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Breaking Hostel In-house Rules
Bookings
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Flexible Rate/Smart Rate
·The first night of your booking will be charged from 11:00am the day before arrival via the credit/debit card you have provided on booking. Please note if the charge is declined you will be notified via email to provide a new valid card, if no update is received the booking will be cancelled at 11:00 AM on the day of arrival.
·The remaining nights will be payable on arrival to the hostel either with Card or Cash payment.
· Changes requested with 24 hours of the date of check-in will be treated as cancellations (see “Cancellations” below).
· Changes to confirmed reservations (e.g., changes in dates or changes in number of guests or nights) are subject to availability of a suitable alternative and are subject to any additional costs incurred in making the changes to accommodate your request.
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Non - Refundable/Smart Non-refundable Rate
· The total cost of the booking will be charge to your payment method at the time of booking.
· If cancelled, Modified or in case of No-show the total price of the reservation will be charged.
· Bookings made under the Non-Refundable rate are not refundable under any circumstances.
Cancellations
· All cancellation requests must be received in writing in the form of an email.
· We require a full 24 hours’ notice to cancel a booking. The 24 hours are counted backward from 12 Noon on the date of arrival.
Fees and Payments
· We accept all Cash payment in Great British Pound (GBP) only.
· We do not accept Maestro or American Express bank cards; we accept all other Credit and Debit cards.
Lost and found Policy.
· Any items found inside the property will be kept during a maximum of 7 days after the check-out date, after that it will be immediately disposed unless you have contacted the property beforehand and arranged an appropriate collection date.