THE SERIOUS STUFF.
SIMPLE AND EASY.
Terms and Conditions
· All bookings are subject to availability, and we reserve the right to decline any booking at our discretion.
· All our hostels use ‘Bunk Bed’ which may be inconvenient for the physically challenged and older guests who have low mobility.
· Upon check-in guests are required to show photo ID.
- Acceptable forms of ID include passports, driver’s Licenses and EU Identity Cards
- Unacceptable form of ID includes Industry ID cards, company security cards, travel cards or student ID.
· Guests aged 16 or over are free to place bookings in our shared dormitories.
· Guests aged 15 or younger are unable to use the shared dorms and must book in a private dorm or room.
Check-in and Check-out
· Rooms/Dorms are available from 14:00 on the day of arrival; however, if arriving earlier you are welcome to drop of luggage in the morning at the hostel.
· Check-out is before 10:00am on the day of departure.
· In case of No-Show, the hostel will cancel the booking after 04:00 am the following day unless the hostel is contacted beforehand. If you arrive a day late without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges.
· On check in we require a valid debit or credit card on record to use against any damages or rule breaking during your stay. If you are unable to provide a valid card, we will accept a £10.00 cash deposit to serve as such.
· There is a £10.00 penalty fee for the following cases:
-If you check-out later than 10:00 AM of your departure day
-If you lose the Door Key Card, Linen or Blanket
-If your behavior results in, your being asked to leave the hostel.
· The first night of your booking will be charged from 11:00am the day before arrival via the credit/debit card you have provided on booking. Please note if the charge is declined you will be notified via email to provide a new valid card, if no update is received the booking will be cancelled at 11:00 AM on the day of arrival.
· Changes requested with 24 hours of the date of check-in will be treated as cancellations (see “Cancellations” below).
· Changes to confirmed reservations (e.g., changes in dates or changes in number of guests or nights) are subject to availability of a suitable alternative and are subject to any additional costs incurred in making the changes to accommodate your request.
· We will inform you of the amount of any additional costs when you request any changes and shall agree such cost with you before any such changes are confirmed.
· Early checkouts are not eligible for a refund.
The Non-Refundable Rate
· The total price of the reservations will be charged any time before arrival after booking.
· If cancelled, Modified or in case of No-show the total price of the reservation will be charged.
· Bookings made under the Non-Refundable rate are not refundable under any circumstances.
· All cancellation requests must be received in writing in the form of an email.
· We require a full 24 hours’ notice to cancel a booking. The 24 hours are counted backward from the check-in time (13:00 for individual guests and 14:00for groups) on the date of arrival. Not the time of your estimated arrival when making the booking.
Fees and Payments
· A replacement charge of £5.00 will be charge if you lose your security key-card during your stay; please keep it on your person always.
· We accept all Cash payment in Great British Pound (GBP) only.
· We do not accept Maestro or American Express bank cards; we accept all other Credit and Debit cards.
Lost and found Policy.
· Any items found inside the property will be kept during a maximum of 7 days after the check-out date, after that it will be immediately disposed unless you have contacted the property beforehand and arranged an appropriate collection date.
· Any Luggage found inside the property after the check-out time (10am) will be held and the storage will be charged by the amount of 3£/Day per bag. E.g., To get back your luggage left in the room after check-out time, you will have to pay £3, even if you come back at 5pm the same day.