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Terms and Conditions

General

All bookings are subject to availability and we reserve the right to decline any booking at our discretion.

All our hostels use ‘Bunk Bed’ which may be inconvenient for the physically challenged and older guests who have low mobility.

Upon check-in guests are required to show photo ID and are required to pay a £10 Cash security deposit (except if your booking provide a valid credit card; see check-in and check-out section) and this is returned to each guest upon check-out subject to damage inspection; we will not be able to check guests in without these items.
- Acceptable forms of ID include passports, driver’s Licences and EU Identity Cards
- Unacceptable form of ID includes Industry ID cards, company security cards, travel cards or student ID.

Age Policy

Children aged 12 or below must be accompanied by an adult always and booked into private rooms only. Children ages 13 – 16 must be accompanied by adults but can booked into shared dorms.

Check-in and Check-out

Rooms/Dorms are available from 14:00 on the day of arrival; however, if arriving earlier you are welcome to drop of luggage in the morning at the hostel.

For all our hostels charge will be made directly against the customer's credit card in case of non-respect of any rules mentioned in "Deposit rules" section, the amount collected will be £10. For customers without valid credit card, the deposit will be collected in cash and will be £10 only and is returned to each guest on check-out.

Deposit rules:

You will lose this deposit:
- If you check-out later than 10:00 AM of your departure day
- If you lose the Door KeyCard, Linen or Blanket
- If your behaviour results in you being asked to leave the hostel.

In case of No-Show, the hostel will cancel the booking after 04:00 am the following day unless the hostel is contacted beforehand. If you arrive a day late without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges.

Bookings

The first night of your booking will be charged from 11:00am the day before arrival via the credit/debit card you have provided on booking. Please note if your card declines you will be notified via email to provide a new valid card, if no update is received the booking will be cancelled at 11:00 AM on the day of arrival

Changes requested with 24 hours of the date of check-in will be treated as cancellations (see “Cancellations” below).

Changes to confirmed reservations (e.g. changes in dates or changes in number of guests or nights) are subject to availability of a suitable alternative and are subject to any additional costs incurred in making the changes to accommodate your request.

We will inform you of the amount of any additional costs when you request any changes and shall agree such cost with you before any such changes are confirmed.

For any decrease in the number of nights and/or persons in a confirmed booking, an admin charge equal to 10% of the charge for the number of nights and /or people being reduced will be charged.

The Non-Refundable Rate

The total price of the reservations will be charged any time before arrival after booking.

If Cancelled, Modified or in case of No-show the total price of the reservation will be charged.

Bookings made under the Non-Refundable rate are not refundable under any circumstances

Cancellations

We require a full 24 hours’ notice to cancel a booking. The 24 hours are counted backward from the check-in time (13:00 for individual guests and 14:00for groups) on the date of arrival. Not the time of your estimated arrival when making the booking.

Fees and Payments

A replacement charge of £5.00 will be charge if you lose your security key-card during your stay; please keep it on your person always.

We do not accept Maestro or American Express bank cards; we accept all other Credit and Debit cards.

Lost and found Policy

Any items found inside the property will be kept during a maximum of 30 days after the check-out date, after that it will be immediately disposed.

Your items will be labelled with the room number where we found it and the date, to keep track of it.

Any bags found inside the property after the check-out time (10am) will be held and the storage will be charged by the amount of 3£/Day per bag. E.g: To get back your luggage left in the room after check-out time, you will have to pay 3£, even if you come back at 5pm the same day.