Terms and Conditions



·  All bookings are subject to availability, and we reserve the right to decline any booking at our discretion.


·  All our hostels use ‘Bunk Bed’ which may be inconvenient for the physically challenged and older guests who have low mobility.


·  Upon check-in guests are required to show photo ID.


 - Acceptable forms of ID include passports, driver’s Licenses and EU Identity Cards


 - Unacceptable form of ID includes Industry ID cards, company security cards, travel cards or student ID.



Age Policy

·  Guests aged 16 or over are free to place bookings in our shared dormitories.


·  Guests aged 15 or younger are unable to use the shared dorms and must book in a private dorm or room.






Check-in and Check-out


·  Rooms/Dorms are available from 14:00 on the day of arrival; however, if arriving earlier you are welcome to drop of luggage in the morning at the hostel.


·  Check-out is before 10:00am on the day of departure.​


·  In case of No-Show, the hostel will cancel the booking after 04:00 am the following day unless the hostel is contacted beforehand. If you arrive a day late without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges.




Deposit rules:


·  On check in we require a valid debit or credit card on record to use against any damages or rule breaking during your stay. If you are unable to provide a valid card, we will accept a £10.00 cash deposit to serve as such.

·  There is a £10.00 penalty fee for the following cases:


 -If you check-out later than 10:00 AM of your departure day

 -If you lose the Door Key Card, Linen or Blanket

 -If your behavior results in, your being asked to leave the hostel.





·     The first night of your booking will be charged from 11:00am the day before arrival via the credit/debit card you have provided on booking. Please note if the charge is declined you will be notified via email to provide a new valid card, if no update is received the booking will be cancelled at 11:00 AM on the day of arrival.


·  Changes requested with 24 hours of the date of check-in will be treated as cancellations (see “Cancellations” below).


·  Changes to confirmed reservations (e.g., changes in dates or changes in number of guests or nights) are subject to availability of a suitable alternative and are subject to any additional costs incurred in making the changes to accommodate your request.

·  We will inform you of the amount of any additional costs when you request any changes and shall agree such cost with you before any such changes are confirmed.

·  Early checkouts are not eligible for a refund.



The Non-Refundable Rate

·  The total price of the reservations will be charged any time before arrival after booking.


·  If cancelled, Modified or in case of No-show the total price of the reservation will be charged.


·  Bookings made under the Non-Refundable rate are not refundable under any circumstances.





·  All cancellation requests must be received in writing in the form of an email.

·  We require a full 24 hours’ notice to cancel a booking. The 24 hours are counted backward from the check-in time (13:00 for individual guests and 14:00for groups) on the date of arrival. Not the time of your estimated arrival when making the booking.




Fees and Payments

·   A replacement charge of £5.00 will be charge if you lose your security key-card during your stay; please keep it on your person always.


·  We accept all Cash payment in Great British Pound (GBP) only.




·  We do not accept Maestro or American Express bank cards; we accept all other Credit and Debit cards.



Lost and found Policy.


·  Any items found inside the property will be kept during a maximum of 7 days after the check-out date, after that it will be immediately disposed unless you have contacted the property beforehand and arranged an appropriate collection date.




·   Any Luggage found inside the property after the check-out time (10am) will be held and the storage will be charged by the amount of 3£/Day per bag. E.g., To get back your luggage left in the room after check-out time, you will have to pay £3, even if you come back at 5pm the same day.