![]() |
---|
THE SERIOUS STUFF.
SIMPLE AND EASY.
Terms and Conditions
General
-
All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
-
All our hostels use ‘Bunk Bed’ which may be inconvenient for the physically challenged and older guests who have low mobility.
-
Upon check-in guests are required to show photo ID and are required to pay a £10 Cash security deposit (except if your booking provide a valid credit card; see check-in and check-out section) and this is returned to each guest upon check-out subject to damage inspection; we will not be able to check guests in without these items.
-
Acceptable forms of ID include passports, driver’s Licences and EU Identity Cards
-
Unacceptable form of ID includes Industry ID cards, company security cards, travel cards or student ID.
-
Age Policy
-
Recommended age of stay at our hostels is 16-60 years.
-
Children aged 12 or below must be accompanied by an adult always and booked into private rooms only. Children ages 13 – 16 must be accompanied by adults but can booked into shared dorms.
Check-in and Check-out
-
Rooms/Dorms are available from 14:00 on the day of arrival; however, if arriving earlier you are welcome to drop of luggage in the morning at the hostel.
-
Check-out is before 10:00am on the day of departure
-
For all our hostels charge will be made directly against the customer's credit card in case of non-respect of any rules mentioned in "Deposit rules" section, the amount collected will be £10. For customers without valid credit card, the deposit will be collected in cash and will be £10 only and is returned to each guest on check-out.
Deposit rules:
-
You will lose this deposit:
-
If you check-out later than 10:00 AM of your departure day
-
If you lose the Door KeyCard, Linen or Blanket
-
If your behaviour results in you being asked to leave the hostel.
-
-
In case of No-Show, the hostel will cancel the booking after 04:00 am the following day unless the hostel is contacted beforehand. If you arrive a day late without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges.
Bookings
-
The first night of your booking will be charged from 11:00am the day before arrival via the credit/debit card you have provided on booking. Please note if your card declines you will be notified via email to provide a new valid card, if no update is received the booking will be cancelled at 11:00 AM on the day of arrival
-
Amending your booking:
-
Changes requested with 24 hours of the date of check-in will be treated as cancellations (see “Cancellations” below).
-
Changes to confirmed reservations (e.g. changes in dates or changes in number of guests or nights) are subject to availability of a suitable alternative and are subject to any additional costs incurred in making the changes to accommodate your request.
-
We will inform you of the amount of any additional costs when you request any changes and shall agree such cost with you before any such changes are confirmed.
-
For any decrease in the number of nights and/or persons in a confirmed booking, an admin charge equal to 10% of the charge for the number of nights and /or people being reduced will be charged.
-
Early checkouts are not eligible for a refund
The Non-Refundable Rate
-
The total price of the reservations will be charged any time before arrival after booking.
-
If Cancelled, Modified or in case of No-show the total price of the reservation will be charged.
-
Bookings made under the Non-Refundable rate are not refundable under any circumstances
Cancellations
-
All cancellation request must be received in writing in the form of an email.
-
We require a full 24 hours’ notice to cancel a booking. The 24 hours are counted backward from the check-in time (13:00 for individual guests and 14:00for groups) on the date of arrival. Not the time of your estimated arrival when making the booking.
Fees and Payments
-
A replacement charge of £5.00 will be charge if you lose your security key-card during your stay; please keep it on your person always.
-
We accept all Cash payment in Great British Pound (GBP) only.
-
We do not accept Maestro or American Express bank cards; we accept all other Credit and Debit cards.
Lost and found Policy
-
Any items found inside the property will be kept during a maximum of 30 days after the check-out date, after that it will be immediately disposed.
-
Your items will be labelled with the room number where we found it and the date, to keep track of it.
-
Any bags found inside the property after the check-out time (10am) will be held and the storage will be charged by the amount of 3£/Day per bag. E.g: To get back your luggage left in the room after check-out time, you will have to pay 3£, even if you come back at 5pm the same day.